Returns
Our policy lasts a total of 14 days, if 14 days have passed since receipt of items then we are unable to offer a refund.
Before returning an item to us, you must contact us through trade@ctcarbon.co or call us on 0208 004 2550
- Products that are not in their original packaging, missing items, used, or not in a saleable condition are not eligible for a refund.
- Products that are returned for any reason other than being faulty/defective will be subject to a 15% re-stocking fee which will be deducted from the refunded amount.
- Products that are special orders and services are not eligible for a refund.
- Any products specially manufactured or modified may not be returned unless there is a prior agreement in writing from a member of the team.
- Orders for special or bespoke items may not be cancelled once manufacturing has commenced.
Shipping
- You will be responsible for paying your own shipping costs for returning your item unless defective
- To return your product, you should send your product to 25b Knowl Piece, Wilbury Way, Hitchin SG4 0TY.
