FAQs
Read Through Our FAQs To Answer Any Questions You Might have & If You Need Any Support Feel Free To Contact Us
Payments / Order
Am I Charged VAT For My Order?
For our customers in the United Kingdom, yes. 20% VAT is included in our pricing.
Regarding our International customers, no VAT is charged when you check out. The reason for this is when your order arrives within your own country, your local government will charge you import dutes/taxes separately.
How Do I Get A VAT Invoice/Receipt?
When you place an order with us, you will receive an e-mail with your order confirmation. Within this e-mail is a link to download your invoice which will contain all the information needed.
If you need anything further from us then do not hesitate to contact us here
Can I Finance My Order?
We do accept forms of finance here at CT which are available payment options at checkout including Klarna & if you are eligible, PayPal Credit.
We also offer Kandoo Finance with 0% interest over 12 months
How Can I Amend Or Cancel My Order?
Of course, if you need any support with your order then you can get in touch with our team
Will Your Products Affect My Vehicle Warranty?
Some modifications will affect the warranty of your vehicle and some will not.
Unfortunately, we cannot confirm if any of our products will affect your warranty as companies will have their own policies. We would advise speaking to your warranty/finance company or your dealership regarding these questions.
Can You Install The Parts You Offer?
Yes! We have fitting facilities in our HQ based in Hitchin - SG4 0TY
Too far? No problem! You can head to our fitting partner section here
Returns
What Is Your Returns Policy?
You can view our full returns policy here and our returns centre here
But when you do return something to us, there are certain criteria which MUST be met before we accept your return request.
- The product must be unused/not fitted
- Must be in the same condition in which you received it
- Returned in the original packaging
There are some cases in which only partial refunds are granted.
- Any item not in it's original condition, is damaged or missing parts for reasons for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
How Long Will My Refund Take?
Once we have received the item, it will take up to 48 hours for the team to check over the item, once the refund is processed, it will take 3-5 days to reach your account (PayPal takes 7 days to reach your account).
How Do I Return My Order?
You can contact our team here and we will assist you as much as possible but in the event you need to return your products, you can head to our returns centre here
Our Returns Address is: 25b Knowl Piece, Wilbury Way, Hitchin - SG4 0TY
My Item Arrived Damaged, What Do I Do?
We're sorry to hear this has happened, please e-mail us at info@ctcarbon.co or use our contact us page & we will be happy to help!
Please Note: Have your order number ready with any evidence (images or videos of the damage)
Shipping
How Do I Track My Order?
Can I Have My Order Delivered To A Service Point?
Unfortunately NOT Service points will typically not accept parcels of a large size which means we do not recommend using them for delivery of your items.
Why Do I Need To Pay Customs/ Import Duties In My Country If I've Paid Shipping Charges?
Due to no longer being in the EU since Brexit, we do not charge VAT when you check out on our website. This will instead be a customs/import duties bill which is from your local government when your order arrives. We do not dictate these fees.
Do You Ship Worldwide?
Yes! We ship worldwide and you can find out your shipping costs at checkout!
Don't see your country? Get in touch here and we can check if we can deliver to you!
